PagerDuty

PagerDuty Toolkit

The PagerDuty toolkit lets LLMs interact with PagerDuty via Arcade, enabling incident management, on-call visibility, and team/service introspection through natural language or automated workflows.

Capabilities

Incident management — retrieve, list (with filters for status, urgency, service, team, and time), acknowledge, resolve, reopen, and reassign incidents; inspect activity via log entries.
On-call & scheduling — list current on-call entries, schedules, and escalation policies (individually or in bulk).
Teams, users & services — enumerate and look up teams (with members and linked resources), users (including fuzzy search by name/email), and services; retrieve the authenticated user's own profile.
Audit & activity feed — stream recent incident events (triggers, acknowledgments, escalations, resolutions) account-wide via log entries.

OAuth

This toolkit authenticates via OAuth 2.0 using PagerDuty as the identity provider. Arcade manages the OAuth flow automatically once the provider is configured.

See the Arcade PagerDuty auth provider docs for setup details: https://docs.arcade.dev/en/references/auth-providers/pagerduty

	Tool name	Description	Secrets
	Pagerduty.GetEscalationPolicy	Get a single escalation policy by ID.
	Pagerduty.GetIncident	Get a single incident by ID.
	Pagerduty.GetService	Get a single service by ID.
	Pagerduty.GetTeam	Get a single team by ID including members and linked resources.
	Pagerduty.ListEscalationPolicies	List escalation policies.
	Pagerduty.ListIncidents	List incidents with optional status, urgency, service, team, and time filters.
	Pagerduty.ListLogEntries	List log entries (activity feed) showing recent incident events. Returns events like incident triggers, acknowledgments, escalations, and resolutions across the account.
	Pagerduty.ListOncalls	List on-call entries with optional filters.
	Pagerduty.ListSchedules	List schedules.
	Pagerduty.ListServices	List services with optional name search.
	Pagerduty.ListTeams	List teams.
	Pagerduty.ListUsers	List users.
	Pagerduty.ReassignIncident	Reassign an incident to a specific user without changing its status.
	Pagerduty.SearchUsers	Search users using local fuzzy matching on name/email.
	Pagerduty.UpdateIncidentStatus	Update an incident's status (acknowledge, resolve/close, or reopen).
	Pagerduty.Whoami	Get the authenticated PagerDuty user's profile with contact and notification summaries.

PagerDuty Toolkit

Capabilities

OAuth

Available tools(16)

Get Building